# Welcome to Nemo Pi Docs

Nemo Pi Docs is your one-stop guide for quick and easy how-tos and discovering what our product offers.

## What's this all about?

Nemo Pi is a cost-effective, customizable IoT enabled smart ocean monitoring buoy for depths of up to 60 meters. Built by [Save Nemo](https://save-nemo.org), the 'Nemo Pi Smart Buoy' (often referred to as 'Nemo Pi') is capable of monitoring 20+ different chemical sensors above and below the water.

{% embed url="<https://www.nemopi.com>" %}
Learn more about Nemo Pi
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<figure><img src="/files/gASxNq2dqsA6L3sKY59n" alt=""><figcaption><p>Nemo Pi near Indonesia</p></figcaption></figure>

## Quick links

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[What We Do](/overview/what-we-do)
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{% content-ref url="/pages/nmsbKXbOwQFVQqhPLmGr" %}
[Our Features](/overview/our-features)
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{% content-ref url="/pages/bb2Ay1jSlj25swuOA8io" %}
[Contact Us](/overview/contact-us)
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## Get Started

We've put together some helpful guides for you to get setup with our product quickly and easily.

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[Quickstart](/fundamentals/quickstart)
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[Member Roles](/fundamentals/accounts-and-organizations/member-roles)
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## Further Support

If you have looked through our documentation and are unable to find the help you need, please [contact us](/overview/contact-us)!


# What We Do

At Save Nemo, we are passionate about preserving and protecting our vibrant and diverse marine ecosystems.

### Why Marine Ecosystems Matter

Marine ecosystems play a fundamental role in sustaining life on Earth. They support a vast array of biodiversity, from tiny plankton to magnificent marine mammals, and contribute to essential ecological processes. These ecosystems also act as carbon sinks, help regulate the global climate, and provide livelihoods for millions of people worldwide. Preserving their health and balance is crucial for the well-being of both marine life and humanity.&#x20;

Coral reefs are among the most diverse and valuable ecosystems on our planet. They provide a vital habitat for a vast array of marine species, including the beloved clownfish, like Nemo, and many other marine creatures that rely on them for survival. These underwater oases also play a crucial role in maintaining the balance of our oceans, protecting coastlines from erosion, and supporting local economies through tourism and fisheries.

### Our Initiatives

1. **Innovative Moorings:** Instead of using anchors that damage reefs to moor boats, we offer an alternative - fixed buoys. We offer the ability to set up strategic anchoring points for boats in Asia. This saves boaters time and protects underwater marine life.
2. **Smart Buoy Technology:** Our smart buoys, **Nemo Pi,** are equipped with cost-effective sensors to monitor various water quality parameters continuously. These buoys collect valuable data on temperature, salinity, dissolved oxygen, nutrient levels, and mor&#x65;**.** The insights gathered enable organisations to assess the health of marine environments accurately and identify potential issues promptly.

### Our Community

We work with a variety of organisations, including diving schools that wish to promote sustainable anchoring (in favour of wild anchoring) and who keenly use our technologies to find the best dive sites for the day based on up-to-date above and below-sea conditions.

Nemo Pi is also loved by researchers and those interested in reef and marine preservation at affordable monitoring costs.

<figure><img src="/files/coKlMoN4jnBqrQewD3aV" alt=""><figcaption></figcaption></figure>


# Our Features

Nemo Pi offers smart monitoring features and customisable sensors.

## Data Collection

## Open Datasets

## Ocean-Proof Buoys

## Comprehensive Dashboards

## Satellite Forecasts

## Contribute Telemetry for Climate Research

## Organisation Management

## Customisable Sensors


# Contact Us

Need some help? Have an idea or feedback you'd like to share?

### Support & General Queries

We understand that sometimes things don't go as smoothly as we'd like! If you run into any issues in setting up or using your Nemo Pi, or have any feedback, please let us know by emailing <support@nemopi.com>.&#x20;

When contacting us for support, please ensure you provide the following information for the smoothest experience:

* Your Organisation Name
* Problem description (including error message if relevant) and actions taken to resolve
* Any relevant screenshots/images

The more information you share, the better we can pinpoint the solution and provide an effective response :relaxed:

### Social Media

Connect with us online and follow our Save Nemo's journey as we build and deploy Nemo Pi.

* Facebook: <https://www.facebook.com/save.nemo.org>
* Twitter: <https://twitter.com/save_nemo>
* Instagram: [https://www.instagram.com/save\_nemo\_org](https://www.instagram.com/save_nemo_org/)
* LinkedIn: <https://www.linkedin.com/company/save-nemo>


# Quickstart

Not sure where to start? Here's how.

{% content-ref url="/pages/GHb5MYHnvZn7PMgyyqCp" %}
[Creating an Account](/fundamentals/accounts-and-organizations/creating-an-account)
{% endcontent-ref %}

{% content-ref url="/pages/kwj34n1WfyMRtQe6BFvW" %}
[Creating an Organization](/fundamentals/accounts-and-organizations/creating-an-organization)
{% endcontent-ref %}

{% content-ref url="/pages/PBcjHB3RrmQoWxOWW223" %}
[Adding a Buoy](/fundamentals/buoys-and-sensors/adding-a-buoy)
{% endcontent-ref %}

{% content-ref url="/pages/GtFkeIxYmZXBvleKhyB0" %}
[Monitoring your Buoy](/fundamentals/buoys-and-sensors/monitoring-your-buoy)
{% endcontent-ref %}


# Accounts & Organizations

Nemo Pi allows you to create an account to manage your smart buoy. Organisations allow your team to share management of your smart buoy.

{% hint style="info" %}
Buoys must be attached to an organisation. So even if you are **the only person** managing a buoy, you will be required to create an organisation (free).
{% endhint %}

## What is your Account?

Creating your account is the first step to registering and managing your Nemo Pi. At the moment, the only way to sign up is **via** **an existing GitHub** or **Google account.** We chose to do so to ensure new users would have a safe authentication and authorisation mechanism.

{% content-ref url="/pages/GHb5MYHnvZn7PMgyyqCp" %}
[Creating an Account](/fundamentals/accounts-and-organizations/creating-an-account)
{% endcontent-ref %}

## What is an Organisation?

An organization is a group of users who can access the same buoys. You can create an organization for your dive school or research group for example. Organisations have a minimum of 1 user and must be created regardless of whether or not you are the only person managing a buoy. This is because **every buoy must be associated with an organisation.**

{% content-ref url="/pages/kwj34n1WfyMRtQe6BFvW" %}
[Creating an Organization](/fundamentals/accounts-and-organizations/creating-an-organization)
{% endcontent-ref %}

Depending on the number of members, smart buoys, and mooring buoys, you may choose to upgrade your organization to a monthly or yearly subscription plan. By default, every organization is free to begin with.

### Inviting and Removing Members to Organisations

Users in an organisation are considered members. You can invite members by:

{% content-ref url="/pages/L30RJs9FdddhYMYMzPaF" %}
[Inviting Members](/fundamentals/accounts-and-organizations/inviting-members)
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You also have the ability to remove members if they are no longer part of the organisation or require access to the buoy.

{% content-ref url="/pages/IDkad8BSMP40ar9uyOOh" %}
[Removing Members](/fundamentals/accounts-and-organizations/removing-members)
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### Managing Member Access Control

It's important for organisations to have the ability to manage their users and what sort of access they have to the buoys they manage. This is a vital security layer and done through Role-Based Access Control (RBAC).

{% hint style="info" %}
When you create an organisation, you automatically become the Owner
{% endhint %}

RBAC is a method of managing and regulating access to resources based on the roles assigned to individual users or groups. This means if you are responsible for administering multiple groups of buoys that require different people to be involved in a team, you can assign appropriate access. For example, you may be responsible for two different organisations with overlapping members. Some members only need read-only access to both organisations while others need the ability to edit dashboards. As an owner in your company's organisation, you can assign members the appropriate roles in each organisation.&#x20;

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[Member Roles](/fundamentals/accounts-and-organizations/member-roles)
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# Creating an Account

Step-by-step guide on how to sign up and get an account.

## Signing Up / In

1. Navigate to [nemopi.com](https://nemopi.com) and select the *sign in* / *sign up* option.
2. You will be directed to continue with either an existing **Google,** **GitHub,** or **Email** account. Select one and follow the prompts to sign in or sign up.

<figure><img src="/files/WN5bwBtykEh7R9XqUwTR" alt=""><figcaption></figcaption></figure>


# Creating an Organization

Step-by-Step Guide on how to create your Nemo Pi Organization.

## As a New User

After you create an account, you will have the option to either create a new organisation or [join an existing organization](/fundamentals/accounts-and-organizations/joining-an-existing-organization).&#x20;

{% hint style="info" %}
**Remember: Every buoy is tied to an organization**&#x20;

Therefore, you will always be required to create an organization, even if its just you.
{% endhint %}

<figure><img src="/files/rIQOazTkYAwraBP0i58g" alt=""><figcaption><p>Landing page for a new user</p></figcaption></figure>

### Create an organisation

1. Click 'Get Started' which will bring up the following page

<figure><img src="/files/A8TZPW1kDyqTXzlPeT2V" alt="" width="563"><figcaption></figcaption></figure>

2. Fill in the boxes appropriately
   * Organisation/Team Name - What you would like to call your organisation
   * Category - Your options are 'Diving School', 'Hotel/Motel', 'Education/Research', 'DIY (just me)', and 'Other'
   * A brief description (optional)
   * How big is your organization
   * Country
3. Done! You can view the list of your organisations in the home page

<figure><img src="/files/E4R5OMKfUbPa6ls1qogW" alt="" width="375"><figcaption></figcaption></figure>

## As an existing user

To create an additional organization:

1. Navigate to the home screen and click the **+ New Organization** button. This will bring up the page to create a new organisation

<figure><img src="/files/iOgGuYbt3spyz71we2hr" alt=""><figcaption></figcaption></figure>

2. Fill in the boxes appropriately
   * Organisation/Team Name - What you would like to call your organisation
   * Category - Your options are 'Diving School', 'Hotel/Motel', 'Education/Research', 'DIY (just me)', and 'Other'
   * A brief description (optional)
   * How big is your organization
   * Country

<figure><img src="/files/Ptb3C1u6CaU71rBsR88b" alt="" width="563"><figcaption></figcaption></figure>

3. Done ☺️


# Joining an Existing Organization

Let's see how to join an existing organization.

## Join an existing organization

You must be invited to an organization to join it. Please contact the organization owner to send you an invitation. Once they invite you, an email is sent containing your unique invitation link. If you accept, you'll become a member of their organization.

<figure><img src="/files/xCs9X1DdQa1TWc1JZ6MS" alt="" width="563"><figcaption></figcaption></figure>


# Update Organization Settings

Guide on different organisation settings and how to update them.

{% hint style="warning" %}
To update organisation settings, your user requires **Editor** or **Owner** privilege.
{% endhint %}

To update organisation settings, click the 'Settings' button on your Organization Dashboard.&#x20;

<figure><img src="/files/geENltUMLgrYNpwJTK0y" alt=""><figcaption></figcaption></figure>

This will bring you to your Organization Settings where you can choose to **update general settings**, [manage buoys](/fundamentals/buoys-and-sensors/adding-a-buoy), [manage members](/fundamentals/accounts-and-organizations/inviting-members) and [view your billing information](/fundamentals/billing-and-pricing/manage-billing). If you are the **Owner** of the organisation, you will also see the 'Admin' tab for performing administrative tasks. This page will focus on updating general settings.

<figure><img src="/files/hGFPdIVdalv0FMlOIZeS" alt=""><figcaption></figcaption></figure>

* Logo - Choose an image that is your organisation's logo
* Name - Change the name of your organisation
* Description - Add any descriptors about your organisation
* Category - Change the category of your organisation. Current options include 'Diving School', 'Hotel/Motel', 'Education/Research', 'DIY (just me)', and 'Other'
* Country - Change the country your organisation is based in

Make sure you click 'Save' to confirm any changes you have made


# Inviting Members

Get your team started by inviting members to your organisation.

{% hint style="info" %}
You can only invite members if your subscription is **Pro** or **Premium**
{% endhint %}

{% hint style="warning" %}
To invite members, you must be an **Editor** or **Owner** of the organisation
{% endhint %}

1. To add members to your organisation, go to 'Settings' and click the 'Members' tab
2. Click the orange 'Invite Members' button

<figure><img src="/files/9PeFPnB6VOgq4736MPad" alt=""><figcaption></figcaption></figure>

3. A pop-up like the one below will appear. Enter the email address of your invitee and the [role](/fundamentals/accounts-and-organizations/member-roles) you'd like them to have in the organisation.&#x20;

<figure><img src="/files/cUK5LyG1X30hIYDbNgh6" alt="" width="563"><figcaption></figcaption></figure>

4. Click 'Send Invitations'&#x20;


# Removing Members

Need to remove a member from your organisation?

{% hint style="danger" %}
**Send us a quick email**

At this time, please contact us to help you remove a member from your organization as this is not possible via the organization settings today and will be added in an upcoming feature release.
{% endhint %}


# Member Roles

Learn about the different roles available in organisations

## Role levels

There are 3 types of roles on the Nemo Pi platform.

<table><thead><tr><th width="180">Role</th><th>Capabilities</th></tr></thead><tbody><tr><td>Owner</td><td>Has all admin privileges, one per organization, cannot be assigned</td></tr><tr><td>Editor</td><td>Can edit the buoys and the organization settings</td></tr><tr><td>Reader</td><td>Can only view buoys and organization dashboard</td></tr></tbody></table>

Each role has a set of key capabilities as shown below. A member of your organization can be assigned exactly one of these roles.

{% hint style="warning" %}
The Owner role cannot be assigned, it belongs to the creator of the organization. We are working on a feature to transfer organization ownership. If you require ownership transfer today, please [contact us](mailto:support@nemopi.com).
{% endhint %}

When choosing a role, we encourage you to only assign the Editor role if absolutely necessary, and instead grant Reader permissions in most instances.

<table><thead><tr><th>Activity</th><th data-type="checkbox">Reader</th><th data-type="checkbox">Editor</th><th data-type="checkbox">Owner</th></tr></thead><tbody><tr><td>View Organization Dashboard</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Browse &#x26; Monitor Buoys</td><td>true</td><td>true</td><td>true</td></tr><tr><td>View Attractions (preview)</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Add, Update, Delete Attractions (preview)</td><td>false</td><td>true</td><td>true</td></tr><tr><td>Add &#x26; Update Buoys</td><td>false</td><td>true</td><td>true</td></tr><tr><td>Invite Members to Organization</td><td>false</td><td>true</td><td>true</td></tr><tr><td>Manage Billing</td><td>false</td><td>false</td><td>true</td></tr><tr><td>Delete Buoys</td><td>false</td><td>false</td><td>true</td></tr><tr><td>Delete Organization</td><td>false</td><td>false</td><td>true</td></tr></tbody></table>


# Deleting an Organization

Step-by-Step Guide on how to delete a Nemo Pi organisation.

{% hint style="warning" %}
To delete an organisation, your user must be the **Owner** of the organisation
{% endhint %}

Deleting an organisation is easy. Simply go to ['Settings'](/fundamentals/accounts-and-organizations/update-organization-settings) and go to the 'Admin' tab. Here, you can delete an organisation by clicking the 'Delete this organization' button.

### Think before you act

* All associated data will be deleted as well.
* Deleting an organization cannot be reversed.
* Your buoys must all be 'Undeployed' before you can delete the organization.

<figure><img src="/files/fmbJqeuF3h39wD99q8em" alt=""><figcaption></figcaption></figure>


# Billing & Pricing

Want to learn more about our billing and pricing?

We offer transparent and straightforward billing and pricing options to ensure our customers have a hassle-free experience. We have carefully designed our billing process to align with the features and resources required, empowering you to choose the plan that best suits your needs and budget.

{% content-ref url="/pages/ix63he6GO570OnQYICLX" %}
[Pricing Tiers](/fundamentals/billing-and-pricing/pricing-tiers)
{% endcontent-ref %}

{% content-ref url="/pages/YauT7N4pq4ffNY6SwtsN" %}
[Manage Billing](/fundamentals/billing-and-pricing/manage-billing)
{% endcontent-ref %}


# Pricing Tiers

Find the best pricing tier depending on your organisation's requirements.

We offer three distinct pricing tiers to cater to the diverse needs of our customers. Whether you're a casual user, smaller or larger organisation, we want to help you make the most of Nemo Pi.

## Free Tier

Our Free tier is an excellent starting point for users who want to get a taste of our innovative buoy solutions or manage just one buoy. This tier is perfect for individual enthusiasts, small-scale users, or those looking to evaluate our services.

**Features**

* [x] **1 Mooring Buoy**: Securely anchor your vessel without causing harm to marine ecosystems.
* [x] **1 Smart Buoy**: Monitor important water quality parameters for a more informed understanding of your environment.
* [x] **1 Member**: You will be the only person in your team

***

## **Pro Tier**

Our Pro tier is designed for users who require a more comprehensive solution to cater to their expanding needs. It is ideal for small-scale businesses, research teams, and organisations that seek to optimize their buoy deployment and water quality monitoring capabilities.

**Features**

* [x] **4 Mooring Buoys**: Expand your buoy network to anchor multiple vessels responsibly.
* [x] **4 Smart Buoys**: Enhance your water quality monitoring capacity with more Nemo Pis
* [x] **4 Members**: Collaborate effectively with multiple team members or colleagues

***

## **Premium Tier**

Our Premium tier is a top-tier package that provides the most comprehensive solutions for large-scale deployments and more scale for water quality monitoring. It is tailored for institutions and organisations that require extensive buoy resources and priority support.

**Features**

* [x] **15 Mooring Buoys**: Establish a widespread and environmentally responsible buoy network for multiple vessels.
* [x] **10 Smart Buoys**: Unleash the full potential of advanced water quality monitoring with our cutting-edge Nemo Pi Smart Buoys.
* [x] **15 Members**: Foster seamless collaboration among your team members and stakeholders.
* [x] **Priority Support**

***

## **Additional Benefits**

All tiers have the same access to our member RBAC, dashboards, mapping and buoy monitoring/customisation.

* **Data Insights**: Leverage the data collected by our smart buoys to gain valuable insights and make informed decisions.
* **Environmentally Responsible**: By using our buoy systems, you actively contribute to protecting marine ecosystems and promoting sustainability.
* **Support & Feedback**: We'll help everyone who uses our platform to the best of our ability. Check out the [**Contact Us**](/overview/contact-us) page for the best way to reach out


# Manage Billing

Learn how to manage your billing with Nemo Pi.

{% hint style="info" %}
**Permissions:** You must be the organization *Owner* to manage billing.
{% endhint %}

## How does it work?

Firstly, we bill your organization, not your personal Nemo Pi account.

* Your organization will be billed at the time you upgrade to a paid plan and on each day that the plan renews, either monthly or yearly.
* You can upgrade your organization at any time (such as when you wish to add more members, or buoys than the current plan allows).
* You can downgrade your organization at any time. These changes will be reflected in your **next** bill on a prorated basis, whether you pay monthly or yearly.

## Charges

Save Nemo e.V. has partnered with Stripe Inc. to simplify billing and payment processing. All billing is handled through Stripe. Nemo Pi doesn't store any sensitive payment information, and you can manage all your billing information through the billing dashboard (managed by Stripe).

There are two occasions on which we'll charge your payment method on file:

1. On the day that you first upgrade to a paid plan.
2. On the monthly or yearly renewal date of your billing period (extra charges apply if you upgrade to a higher tier plan).

### Invoices

Your invoice history is available in Stripe, which you can access via the organization's settings page, by clicking on the **Billing** tab and opening the **Billing Portal**. A summary of your organization's current plan is shown on the page, and invoices can be downloaded from here.

<figure><img src="/files/2kBMkhVmxfHNiOIvokYi" alt=""><figcaption></figcaption></figure>


# Buoys & Sensors

Learn about the different types of buoys and sensors, and and how to manage them in your organization.

## Buoys

There are two types of Nemo Pi Buoys - **Mooring Buoys** and **Smart Buoys**.

* **Mooring Buoys** are buoys you can anchor rather than damaging the reefs below.
* **Smart Buoys** are not for anchoring, but instead come with sensors that can perform a variety of data collection and monitoring tasks.

Both types of buoys will show up on your organization dashboard and can be monitored.

## Sensors

{% hint style="success" %}
**Applies to Nemo Pi Smart Buoys**

Sensors are only available on Nemo Pi Smart Buoys, not Mooring Buoys.
{% endhint %}

Sensors only apply to smart buoys and are what enable data collection. Customise sensors to change what sort of data you are collecting. See our growing list of [supported sensors](/fundamentals/buoys-and-sensors/supported-sensors).


# Adding a Buoy

Here you'll learn how to add a new buoy to the Nemo Pi platform.

{% hint style="info" %}
**How long will this take me?** Please allow 2-5 minutes per buoy.
{% endhint %}

## Before you begin

* Ensure you have not exceeded the buoy limit for your organization.
* If you don't yet know the buoy's final deployment location, you can still create the buoy now and update its location later. However, the Buoy Dashboard will only show information once the buoy is deployed and coordinates are supplied.

## Adding a Buoy

1. Navigate to your organization's Settings -> Buoy Settings
2. Select "Add Buoy" and follow the prompts to add a new buoy
   1. Choose **Mooring Buoy** if this is an anchor/mooring buoy. Choose **Smart Buoy** if this buoy is equipped with Nemo Pi-compatible sensors.
   2. Enter the buoy's name (see: [#naming-best-practices](#naming-best-practices "mention")) and an optional description.
   3. Choose between **Deployed** or **Not Deployed** state depending on the current location of the buoy.
   4. Enter the buoy's deployment coordinates and water depth (in meters) where the buoy is located. Coordinates must be provided in decimal degrees (latitude, longitude).
   5. Add optional mooring information about this buoy, such as maximum vessel lengths (in meters) and maximum windspeed (in km/h) at which it is safe to moor to this buoy. You can also supply a mooring disclaimer to note any mooring nuances.
   6. Select the sharing settings if you wish to share the buoy's rough location on the public mooring map.
   7. Click **Create Buoy**

### Naming Best Practices

A buoy name is a friendly identifier for this buoy. It allows members to more easily distinguish it from other buoys in your organization (i.e. on the dashboard, map, or list view).

The name should reflect the location it marks, for example, the name of the dive site or underwater attraction. Additional information can be provided in the optional description field for each buoy.


# Removing a Buoy

This section shows how to delete a buoy from our organization.

{% hint style="info" %}
**Want to 'undeploy' instead?** This section covers deleting a buoy from the organization. If you are looking to temporarily undeploy it, see: [Updating Deployment Location](/fundamentals/buoys-and-sensors/buoy-settings/updating-deployment-location)
{% endhint %}

Removing a buoy refers to permanently deleting the selected buoy from your organization. This process cannot be undone. For example, you may choose this option when your buoy is decommisioned. If you just want to change its deployment location, there is no need to delete it.

### Think before you act

* Deleting the buoy cannot be undone.
* All data about the buoy will be lost.

{% hint style="info" %}
**Permissions:** You must be an Owner of the organization to remove buoys.
{% endhint %}

Deleting a buoy can be carried out via the Buoy Settings's Admin tab.


# Monitoring your Buoy

Here you'll learn how to use Buoy Dashboards to monitor your moorings and Nemo Pi Smart Buoys.

We are busy working to bring you the full buoy monitoring experience and will update this documentation as soon as it becomes available to you. Stay tuned because it's exciting.

<figure><img src="/files/gsZGxDXkeCcFO0RF9crE" alt=""><figcaption><p>Buoy Dashboard - Coming Soon</p></figcaption></figure>


# Caring for your Nemo Pi

Checking and servicing your buoy periodically will help Nemo Pi continuously deliver high-quality data.

We recommend you conduct routine inspections of the buoy to identify any signs of damage, wear, or malfunction. Check for any loose or corroded parts, signs of water leakage, and the condition of the mooring lines and hardware. By performing regular checks and fixing any damage, you can prolong the life of your Nemo Pi buoy.

{% hint style="info" %}
We recommend organisations check their buoys and any accompanying sensors at least monthly.
{% endhint %}

## Tips for checking your buoy

1. Check for signs of external damage on the buoy's body and secure any loose items
2. Check for damage on the buoy's waterproof casing. If you notice any damage to the casing, you can try patching it with Duct tape
3. Secure and enforce any loosened antennae or sensor cables outside of the buoy
4. Wipe off dirt and salt marks on the solar panel with a wet cloth

If you encounter any difficulty, [please contact the Nemo Pi team](/overview/contact-us) for support. We can also help you organise replacement parts.


# Recovering A Lost Buoy

Noticed your buoy is not at the location you intended? Here are some recovery tips.

## Tracking your Smart Buoy

If you suspect your smart buoy may have drifted away or has been stolen, you can [contact our support team](/overview/contact-us) to help you out. We can help you track your buoy's last known location.

## Recovery Tips

1. Check the last reported location.
2. If your buoy shows to be on land, you must lawfully retrieve it.


# Buoy Settings

Here you'll learn how to manage your buoys location, and settings.


# General Information

Learn how to add basic information about your buoy and its deployment location.

{% hint style="info" %}
**Permissions:** You must be at least an *Editor* to make these changes.
{% endhint %}

## Basic Information

Add a buoy name to make it memorable and easy to distinguish from other buoys on your dashboard. You may add an optional description for additional context. For more tips and naming conventions, see [Adding a Buoy](/fundamentals/buoys-and-sensors/adding-a-buoy#naming-best-practices).

<figure><img src="/files/kMeUFZqDWbAHmZ8KRMiG" alt=""><figcaption><p>General Buoy Information</p></figcaption></figure>

## Deployment Location

This section shows your indicated buoy's deployment location as specified at the time of deployment. You can immediately see the deployment status (in this case *Deployed*) and whether its location is being shared on the Global Buoy Map ([read more](/fundamentals/buoys-and-sensors/buoy-settings/sharing-settings)).

<figure><img src="/files/mqjHGJ35AhXn8aLNcXSM" alt=""><figcaption><p>Buoy Deployment Location</p></figcaption></figure>


# Updating Deployment Location

Here you'll learn how to deploy a buoy, update its deployment location, and un-deploy a buoy.

The deployment location specifies where the buoy is anchored during normal operations. If your buoy is a Nemo Pi Smart Buoy and can report its own GPS location, then the deployment location and the reported GPS location may differ.

When the buoy is deployed, a location (in decimal degrees) and water depth (in meters) must be supplied.

## Deploying a Buoy

When you deploy a buoy, you indicate that the buoy is now moored at the specified location. This process involves a few important steps.

{% hint style="warning" %}
**Important:** You should enter the deployment location correctly via the buoy settings as it is used in alerts and calculations. Incorrect coordinates may result in incorrect alerts.
{% endhint %}

### Step 1: Deploy Now

1. Navigate to the Buoy's Settings page
2. In the General tab, click **Deploy Now**

<figure><img src="/files/NpzTNqTXZ1a80nlyzwew" alt="" width="563"><figcaption></figcaption></figure>

### Step 2: Deployment Location

In the deployment location you specify the coordinates (in decimal degrees) and water depth (in meters) where this buoy is moored.

<figure><img src="/files/mOjCgv02bZfN3Yul6YwH" alt="" width="563"><figcaption></figcaption></figure>

### Step 3: Mooring Conditions

Next, you have the ability to set up the dimensions (lengths in meters) of the vessels that can moor to you buoy. By default, all values are 0, indicating that your buoy does not support mooring.

Additionally, you can configure a usage disclaimer to notify others about the safe use of the mooring and an optional website detailing more information about this mooring.

<figure><img src="/files/jLmb0GlsOoINJxQU8puh" alt="" width="563"><figcaption></figcaption></figure>

### Step 4: Publicity Settings

Lastly, you need to reconfigure whether this buoy appears on the public buoy map or not and whether your organization's name and/or logo is shown alongside your buoy on the map.

<figure><img src="/files/Qo9KLnr8CeWxSjpbOcSb" alt="" width="563"><figcaption></figcaption></figure>

Click **Deploy Now**

Congratulations! Your buoy is now deployed and ready for monitoring.

## Undeploying a Buoy

When you undeploy a buoy, you indicate that the specified buoy is no longer deployed at the specified mooring site. This process does not delete the buoy from your organization.

As a result of undeploying a buoy, the Buoy Dashboard becomes temporarily unavailable until the buoy is once again deployed. This action also removes your buoy from the public buoy map.

{% hint style="info" %}
**Permissions:** You must be an Editor or Owner.
{% endhint %}

1. Navigate to the Buoy's Settings page.
2. In the General tab, click **Undeploy Buoy**

<figure><img src="/files/XZ87lPPeinMJU1AdLOss" alt=""><figcaption></figcaption></figure>


# Mooring Settings

Learn how to add mooring information to your buoy.

Its often important to add more context to your buoy - such as how strong the buoy's anchor chain is or the types of boats that can anchor to this mooring. We call this: Mooring Settings. All information provided in the mooring settings serves as internal notes to your organization only.

{% hint style="info" %}
**Permissions:** You must be at least an *Editor* to make these changes.
{% endhint %}

## Vessel Limits

These inputs allow you to specify the maximum monohull and multihull vessel length that can anchor to your mooring. It is important to specify this value in meters. Additionally, you can set the maximum windspeed at which boats are allowed to anchor at the mooring.

These inputs are typically directly related to the strength of the anchor chain and weight on the sea bed, holding the mooring in place.

## Usage Disclaimer

You can leave an optional comment about hazards or relevant notes directly related to this buoy's ability to serve as a safe mooring location for boats. If you have a website which describes more information about your buoy, you may also provide a link to it here.

<figure><img src="/files/flTZPna6voqOWOpieOQB" alt=""><figcaption><p>Mooring Settings</p></figcaption></figure>


# Sharing Settings

This section shows how you can share your buoy's location on our Global Mooring Map.

{% hint style="info" %}
**Permissions:** You must be at least an *Editor* to make these changes.
{% endhint %}

## Add to Global Buoy Map

Your team may choose to add the buoy to Nemo Pi's [Global Mooring Map](https://map.nemopi.com) to bring awareness for sustainable anchoring locations to your community; making it easy to find a mooring location when members go out by boat, rather than dropping anchor onto the beautiful coral below for example.

When this option is selected, solely the buoy's deployment location is shared, no further access to its dashboard or other settings is granted outside your organization. You can revoke this at any time, causing the buoy to disappear from the public map again.

Your buoy will also disappear from our Global Mooring Map if your buoy is not currently deployed. After re-deployment, you may be prompted to confirm whether you wish to re-enable this feature or keep your buoy's location private.

<figure><img src="/files/nglFyHldaUr9kORmyy1U" alt=""><figcaption><p>Buoy Location Sharing Settings</p></figcaption></figure>

### What does the public see?

Our Global Mooring Map shows the public a marker at the buoy's location and a generic name along with basic satellite weather data for the current time period. Your sensor data is not shown.

<figure><img src="/files/79vZFX95CyQxlKpePjEM" alt=""><figcaption><p>Anonymous Buoy on our Global Mooring Map</p></figcaption></figure>

## Showing Owner Info (coming soon)

We are working on a feature that shows your organization's logo and name next to the buoy on our Global Mooring Map. When you enable this setting, you consent to us showing this information publicly. If the *Add to Global Buoy Map* option is disabled, this setting does not apply.


# Supported Sensors

Learn more about the sensors we support on the Nemo Pi Smart Buoy

{% hint style="success" %}
**Applies to Nemo Pi Smart Buoys**

Sensor settings are only available for Smart Buoys, not Mooring Buoys.
{% endhint %}

## Status Terminology

<mark style="color:green;">Available</mark> - Sensors can collect data and data is sent to the cloud for analysis.

<mark style="color:purple;">In Progress</mark> - Our engineering team is actively working to bring support for the sensor with an ETA of 3 months or less.&#x20;

<mark style="color:red;">Backlog</mark> - Sensor has been prioritised but ETA is beyond 3-6 months.

## Currently Available Sensors

These sensors are supported by Nemo Pi today.

<table data-full-width="false"><thead><tr><th>Type</th><th>Sensor</th><th>Data Collection<select><option value="92bca20fe6584bb9856734db343ac622" label="Available" color="blue"></option><option value="c8f836f691c64812ab5d306ae8edcba4" label="In Progress" color="blue"></option><option value="c0cb977278134babbfe2144238d4688d" label="Backlog" color="blue"></option></select></th><th>Interface</th><th>Output</th></tr></thead><tbody><tr><td>Water Temperature</td><td>DS18B20</td><td><span data-option="92bca20fe6584bb9856734db343ac622">Available</span></td><td>1-Wire</td><td>Temperature (Celsius)</td></tr><tr><td>Water Temperature</td><td>BCLL</td><td><span data-option="92bca20fe6584bb9856734db343ac622">Available</span></td><td>RS485</td><td>Temperature (Celsius)</td></tr><tr><td>Environmental Sensor</td><td>BME280</td><td><span data-option="92bca20fe6584bb9856734db343ac622">Available</span></td><td>I2C</td><td>Temperature (Celsius), Barometric Pressure (Pascal), Humidity (Grams of Water vapor per kilogram of air g/kg)</td></tr><tr><td>Turbidity</td><td>TBD</td><td><span data-option="92bca20fe6584bb9856734db343ac622">Available</span></td><td>RS485</td><td>Nephelometric Turbidity Units (NTU)</td></tr><tr><td>Wave Height</td><td>BCP8R</td><td><span data-option="c8f836f691c64812ab5d306ae8edcba4">In Progress</span></td><td>RS485</td><td>Meter</td></tr></tbody></table>

## Upcoming Sensors

These sensors are on our IoT Team's Development Roadmap.

<table><thead><tr><th>Type</th><th>Status<select><option value="59351383df3947bab73272c7827579b2" label="Available" color="blue"></option><option value="28da01be219e45e4a00cbe6a95029ed5" label="In Progress" color="blue"></option><option value="32fa4d9b052c491cb387e6265c01b780" label="Backlog" color="blue"></option></select></th></tr></thead><tbody><tr><td>pH Level</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>UV/A and UV/B</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Dissolved Oxygen</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Wave Height</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Barometer</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>ORP (Redox)</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Conductivity</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Luminous Intensity</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Current</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Nitrogen</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Hydrophone</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr><tr><td>Camera</td><td><span data-option="32fa4d9b052c491cb387e6265c01b780">Backlog</span></td></tr></tbody></table>


# Sensor Settings

Here you'll learn how to manage your buoy's sensors.

{% hint style="danger" %}
**Nemo Pi currently updates sensor settings on behalf of organisations**

Please contact us if you need to change any sensor settings
{% endhint %}

{% hint style="success" %}
**Applies to Nemo Pi Smart Buoys**

Sensor settings are only available for Smart Buoys, not Mooring Buoys.
{% endhint %}


# Attractions (Preview)

Add attractions to mark important or special dive sites.

{% hint style="warning" %}
Attractions is a preview feature. It is only available for selected customers.
{% endhint %}

## What are Attractions?

Attractions, also known as Points of Interest, are locations that represent important or special dive sites. Many organizations have existing points of interest saved in their commercial navigational instruments (GPS, fish finders etc) with limited relevant details other than coordinates and name.

Nemo Pi Attractions are created at the organization level, they will appear alongside buoys on your organization dashboard and can even be linked to associate them with the mooring spot.

{% hint style="info" %}
**Good to know\...**

Sometimes these points of interest are competitive secrets within organizations and therefore ***we never share attractions*** publicly outside your team - even if they are linked to a public mooring on our [Global Mooring Map](https://app.nemopi.com/map).
{% endhint %}

### Attributes

Attractions consist of the following attributes:

* Name
* Description
* Location (Latitude, Longitude, Depth)
* Dive Difficulty (Easy, Moderate, Difficult, Expert)
* Dive Type
* Flora Rating
* Fauna Rating
* Type of Bottom (sea floor)
* Dangers
* Visibility
* Creatures or other specials
* Site Access (Boat, Shore, Shore & Boat)
* Picture (coming soon ✨)

Are we missing anything? Help us improve this feature: [Send us feedback today](mailto:support@nemopi.com?subject=Attractions%20Feedback)

## Attractions vs. Buoys

When do you choose between attractions and buoys? It's simple really, if a buoy exists at the dive site, create a buoy. If the dive site does not have a buoy, create an attraction.

You can link an attraction to a buoy to associate it with the mooring location.


# Privacy Policy

Our Commitment to Your Privacy

**Last updated July 16, 2023**

This privacy policy for SAVE.nemo e.V. (doing business as Save Nemo) ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

* Visit our website at nemopi.com, or any website of ours that links to this privacy notice
* Engage with us in other related ways, including any sales, marketing, or events

**Questions or concerns?** Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at <support@nemopi.com>.

***

## SUMMARY OF KEY POINTS

***This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our*** [***table of contents***](#table-of-contents) ***below to find the section you are looking for.***

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about [personal information you disclose to us](#personal-information-you-disclose-to-us).

**Do we process any sensitive personal information?** We do not process sensitive personal information.

**Do we receive any information from third parties?** We do not receive any information from third parties.

**How do we process your information?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about [how we process your information](#2.-how-do-we-process-your-information).

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about [when and with whom we share your personal information](#4.-when-and-with-whom-do-we-share-your-personal-information).

**How do we keep your information safe?** We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about [how we keep your information safe](#9.-how-do-we-keep-your-information-safe).

**What are your rights?** Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about [your privacy rights](#your-rights-with-respect-to-your-personal-data).

**How do you exercise your rights?** The easiest way to exercise your rights is by contacting us at <support@nemopi.com>. We will consider and act upon any privacy request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? [Review the privacy notice in full](#table-of-contents).

***

## TABLE OF CONTENTS

1. [WHAT INFORMATION DO WE COLLECT?](#1.-what-information-do-we-collect)
2. [HOW DO WE PROCESS YOUR INFORMATION?](#2.-how-do-we-process-your-information)
3. [WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?](#3.-what-legal-bases-do-we-rely-on-to-process-your-information)
4. [WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?](#4.-when-and-with-whom-do-we-share-your-personal-information)
5. [DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?](#5.-do-we-use-cookies-and-other-tracking-technologies)
6. [HOW DO WE HANDLE YOUR SOCIAL LOGINS?](#6.-how-do-we-handle-your-social-logins)
7. [IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?](#7.-is-your-information-transferred-internationally)
8. [HOW LONG DO WE KEEP YOUR INFORMATION?](#8.-how-long-do-we-keep-your-information)
9. [HOW DO WE KEEP YOUR INFORMATION SAFE?](#9.-how-do-we-keep-your-information-safe)
10. [DO WE COLLECT INFORMATION FROM MINORS?](#10.-do-we-collect-information-from-minors)
11. [WHAT ARE YOUR PRIVACY RIGHTS?](#11.-what-are-your-privacy-rights)
12. [CONTROLS FOR DO-NOT-TRACK FEATURES](#12.-controls-for-do-not-track-features)
13. [DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?](#13.-do-california-residents-have-specific-privacy-rights)
14. [DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?](#14.-do-virginia-residents-have-specific-privacy-rights)
15. [DO WE MAKE UPDATES TO THIS NOTICE?](#15.-do-we-make-updates-to-this-notice)
16. [HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#16.-how-can-you-contact-us-about-this-notice)
17. [HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?](#17.-how-can-you-review-update-or-delete-the-data-we-collect-from-you)

***

## 1. WHAT INFORMATION DO WE COLLECT?

### Personal information you disclose to us

***In Short:** We collect personal information that you provide to us.*

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

**Personal Information Provided by You.** The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

* names
* email addresses
* passwords
* contact preferences

**Sensitive Information.** We do not process sensitive information.

**Payment Data.** We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe Inc. You may find their privacy notice link(s) here: <https://stripe.com/au/privacy>.

**Social Media Login Data.** We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called '[HOW DO WE HANDLE YOUR SOCIAL LOGINS?](#6.-how-do-we-handle-your-social-logins)' below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

### Information automatically collected

***In Short:** Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.*

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

* *Log and Usage Data.* Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
* *Device Data.* We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
* *Location Data.* We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

***

## 2. HOW DO WE PROCESS YOUR INFORMATION?

***In Short:** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.*

**We process your personal information for a variety of reasons, depending on how you interact with our Services, including:**

* **To facilitate account creation and authentication and otherwise manage user accounts.** We may process your information so you can create and log in to your account, as well as keep your account in working order.
* **To deliver and facilitate delivery of services to the user.** We may process your information to provide you with the requested service.
* **To respond to user inquiries/offer support to users.** We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
* **To send administrative information to you.** We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
* **To request feedback.** We may process your information when necessary to request feedback and to contact you about your use of our Services.
* **To send you marketing and promotional communications.** We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see '[WHAT ARE YOUR PRIVACY RIGHTS?](#11.-what-are-your-privacy-rights)' below.
* **To determine the effectiveness of our marketing and promotional campaigns.** We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
* **To save or protect an individual's vital interest.** We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

***

## 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

***In Short:** We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.*

*If you are located in the EU or UK, this section applies to you.*

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

* **Consent.** We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about [withdrawing your consent](#withdrawing-your-consent).
* **Performance of a Contract.** We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
* **Legitimate Interests.** We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  * Send users information about special offers and discounts on our products and service
  * Support our marketing activities
  * Understand how our users use our products and services so we can improve user experience
* **Legal Obligations.** We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
* **Vital Interests.** We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.&#x20;

*If you are located in Canada, this section applies to you.*

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can [withdraw your consent](#your-rights-with-respect-to-your-personal-data) at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

* If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
* For investigations and fraud detection and prevention
* For business transactions provided certain conditions are met
* If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
* For identifying injured, ill, or deceased persons and communicating with next of kin
* If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
* If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
* If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
* If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
* If the collection is solely for journalistic, artistic, or literary purposes
* If the information is publicly available and is specified by the regulations

***

## 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?    &#x20;

***In Short:** We may share information in specific situations described in this section and/or with the following third parties.*

We may need to share your personal information in the following situations:

* **Business Transfers.** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
* **When we use Google Maps Platform APIs.** We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API).

***

## 5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

***In Short:** We may use cookies and other tracking technologies to collect and store your information.*

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

***

## 6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?&#x20;

***In Short:** If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.*

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

***

## 7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

***In Short:** We may transfer, store, and process your information in countries other than your own.*

Our servers are located in Australia, Singapore, Germany, and United States. If you are accessing our Services from outside Australia, Singapore, Germany, and United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see '[WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?](#4.-when-and-with-whom-do-we-share-your-personal-information)' above), in the United States, Australia, Germany, and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

***

## 8. HOW LONG DO WE KEEP YOUR INFORMATION?

***In Short:** We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.*

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

***

## 9. HOW DO WE KEEP YOUR INFORMATION SAFE?

***In Short:** We aim to protect your personal information through a system of organisational and technical security measures.*

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

***

## 10. DO WE COLLECT INFORMATION FROM MINORS?

***In Short:** We do not knowingly collect data from or market to children under 18 years of age.*

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at <diemo.niemann@nemopi.com>.

***

## 11. WHAT ARE YOUR PRIVACY RIGHTS?

***In Short:** In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.*

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section '[HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#16.-how-can-you-contact-us-about-this-notice)' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your [Member State data protection authority](https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm) or [UK data protection authority](https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/).

If you are located in Switzerland, you may contact the [Federal Data Protection and Information Commissioner](https://www.edoeb.admin.ch/edoeb/en/home.html).

#### **Withdrawing your consent**

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section '[HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#16.-how-can-you-contact-us-about-this-notice)' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

#### **Opting out of marketing and promotional communications**

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section '[HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#16.-how-can-you-contact-us-about-this-notice)' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

### Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

#### Cookies and similar technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.&#x20;

If you have questions or comments about your privacy rights, you may email us at <support@nemopi.com>.

***

## 12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

***

## 13. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

***In Short:** Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.*

California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

### CCPA Privacy Notice

The California Code of Regulations defines a 'resident' as:

1. Every individual who is in the State of California for other than a temporary or transitory purpose and
2. Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as 'non-residents'.

If this definition of 'resident' applies to you, we must adhere to certain rights and obligations regarding your personal information.

### What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

<table data-full-width="false"><thead><tr><th>Category</th><th>Examples</th><th>Collected</th></tr></thead><tbody><tr><td>A. Identifiers</td><td>Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name</td><td>YES</td></tr><tr><td>B. Personal information categories listed in the California Customer Records statute</td><td>Name, contact information, education, employment, employment history, and financial information</td><td>YES</td></tr><tr><td>C. Protected classification characteristics under California or federal law</td><td>Gender and date of birth</td><td>NO</td></tr><tr><td>D. Commercial information</td><td>Transaction information, purchase history, financial details, and payment information</td><td>YES</td></tr><tr><td>E. Biometric information</td><td>Fingerprints and voiceprints</td><td>NO</td></tr><tr><td>F. Internet or other similar network activity</td><td>Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements</td><td>NO</td></tr><tr><td>G. Geolocation data</td><td>Device location</td><td>NO</td></tr><tr><td>H. Audio, electronic, visual, thermal, olfactory, or similar information</td><td>Images and audio, video or call recordings created in connection with our business activities</td><td>NO</td></tr><tr><td>I. Professional or employment-related information</td><td>Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us</td><td>NO</td></tr><tr><td>J. Education Information</td><td>Student records and directory information</td><td>NO</td></tr><tr><td>K. Inferences drawn from other personal information</td><td>Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics</td><td>NO</td></tr><tr><td>L. Sensitive Personal Information</td><td><br></td><td>NO</td></tr></tbody></table>

We will use and retain the collected personal information as needed to provide the Services or for:

* Category A - As long as the user has an account with us
* Category B - As long as the user has an account with us
* Category D - As long as the user has an account with us

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

* Receiving help through our customer support channels;
* Participation in customer surveys or contests; and
* Facilitation in the delivery of our Services and to respond to your inquiries.

#### How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at <support@nemopi.com>, or by referring to the contact details at the bottom of this document.

If you are using an authorised agent to exercise your right to opt out we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.

#### Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

### Your rights with respect to your personal data

#### Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

#### Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

* whether we collect and use your personal information;
* the categories of personal information that we collect;
* the purposes for which the collected personal information is used;
* whether we sell or share personal information to third parties;
* the categories of personal information that we sold, shared, or disclosed for a business purpose;
* the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
* the business or commercial purpose for collecting, selling, or sharing personal information; and
* the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

#### Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

#### Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process consumer's sensitive personal information.

#### Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

#### Other privacy rights

* You may object to the processing of your personal information.
* You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
* You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
* You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at <support@nemopi.com>, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

***

## 14. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

***In Short:** Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.*

### Virginia CDPA Privacy Notice

Under the Virginia Consumer Data Protection Act (CDPA):

'Consumer' means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

'Personal data' means any information that is linked or reasonably linkable to an identified or identifiable natural person. 'Personal data' does not include de-identified data or publicly available information.

'Sale of personal data' means the exchange of personal data for monetary consideration.

If this definition 'consumer' applies to you, we must adhere to certain rights and obligations regarding your personal data.

The information we collect, use, and disclose about you will vary depending on how you interact with us and our Services. To find out more, please visit the following links:

* [Personal data we collect](#1.-what-information-do-we-collect)
* [How we use your personal data](#2.-how-do-we-process-your-information)
* [When and with whom we share your personal data](#4.-when-and-with-whom-do-we-share-your-personal-information)

#### Your rights with respect to your personal data

* Right to be informed whether or not we are processing your personal data
* Right to access your personal data
* Right to correct inaccuracies in your personal data
* Right to request deletion of your personal data
* Right to obtain a copy of the personal data you previously shared with us
* Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ('profiling')

We have not sold any personal data to third parties for business or commercial purposes. We will not sell personal data in the future belonging to website visitors, users, and other consumers.

#### **Exercise your rights provided under the Virginia CDPA**

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at <support@nemopi.com>, by visiting app.nemopi.com, or by referring to the contact details at the bottom of this document.

If you are using an authorised agent to exercise your rights, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.

#### **Verification process**

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

#### **Right to appeal**

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at <support@nemopi.com>. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the [Attorney General to submit a complaint](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint).

***

## 15. DO WE MAKE UPDATES TO THIS NOTICE?

***In Short:** Yes, we will update this notice as necessary to stay compliant with relevant laws.*

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

***

## 16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Diemo Niemann, by email at <diemo.niemann@nemopi.com>, or contact us by post at:

SAVE.nemo e.V.\
c/o Diemo Niemann

Sophienstr. 4\
Herford, 32051\
Germany

If you are a resident in the European Economic Area, we are the 'data controller' of your personal information. We have appointed Diemo Niemann to be our representative in the EEA. You can contact them directly regarding our processing of your information, by email at <diemo.niemann@nemopi.com>, or by post to:

Sophienstr. 4\
Herford, 32051\
Germany

***

## 17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at <support@nemopi.com>.


